Practice Story

When Crisis Strikes

The Network emphasizes collaboration and innovation to meet the evolving needs of oncology practices and communities. As the leading independent community-based oncology network, it supports physicians in providing exceptional, evidence-based cancer care with operational, financial, and clinical resources.

Importance of Data and Technology

In the oncology field, data and technology play crucial roles. The Network ensures that during high-stress systemic outages, dedicated teams are swiftly mobilized to restore technological tools and support daily operations, minimizing interruptions to patient care.

Response to Change Healthcare Outage

The Change Healthcare outage in 2024 severely disrupted healthcare services nationwide, affecting patient care, benefits confirmation, and claims processing. The Network’s response included:

  • Patient Care Prioritization
    The Network focused on maintaining continuous patient access to care, ensuring appointments, treatments, and claims processing continued uninterrupted.
  • Expertise and Support
    Community practices, often small and independent, rely on The Network’s expertise in cybersecurity, tech support, revenue cycle management, and government advocacy. The Network’s proactive approach mitigates unpredictable dynamics, allowing providers to focus on patient care.
  • Swift Action and Collaboration
    The Network supports practices with revenue cycle management, operational support, IT infrastructure, and cybersecurity, ensuring continuity during disaster recovery.
  • Financial Support and Guidance
    The Network provides financial strength and guidance to practices, optimizing their operations and reducing financial pressures during crises.
  • Communication
    Regular, transparent communication through emails, calls, and meetings ensures practices receive updates and support. The Network coordinates access to leadership, provides customizable communication tools, and maintains trust through an open, honest approach.

Results

The Network’s extensive support and collaborative capabilities empower practices to overcome challenges and deliver high-quality cancer care. Through continuous improvement and proactive guidance, The Network ensures practices are equipped to succeed today and evolve for the future.

Read the full white paper here.